Privacy Policy for Lnk8

 

Company Name: Lnk8 Pty Ltd
ACN: 681127515
Location: Sydney

 

Last Updated: 7 November 2024

 

1. Introduction

Welcome to Lnk8 ("we," "our," or "us"). We are committed to safeguarding your privacy while providing a platform where customers can seamlessly connect with experts. This Privacy Policy outlines how we collect, use, store, and disclose your personal information. We comply with all relevant privacy laws, including the requirements applicable to us under the Australian Privacy Act 1988 (Privacy Act) and relevant State laws. By using our platform, you agree to the collection and use of information as described in this policy.

 

2. Information We Collect

We may collect and process the following types of information:

• Personal Information: This includes names, email addresses, phone numbers, and other contact details provided when signing up or connecting with experts on our platform.
• Professional Information: For experts, we may collect and display details like service descriptions, qualifications, and business names.
• Calendar Data: Experts have the option to sync their Google Calendar with Lnk8, enabling users to directly view availability and book appointments. We only access necessary scheduling information, and no personal calendar details are stored on our platform.
• Usage Data: Information on how users navigate and interact with the platform, such as IP addresses, device information, and browsing patterns.
• URL Shortener Data: When using our URL shortener tool, we collect data related to shortened URLs, including analytics on clicks and user engagement.

 

3. How We Use Your Information

We use the collected information for the following purposes:

• Facilitating Appointments and Connections: The Google Calendar sync enables customers to view expert availability and book appointments based on the synced schedule. Only availability-related information is used for this purpose, ensuring a smooth booking experience.
• Providing and Improving Services: To facilitate communication between experts and customers, manage enquiries, and improve the user experience on Lnk8.
• Analytics and Platform Enhancement: Analysing usage patterns to enhance the platform’s functionality and user interface.
• URL Shortener Services: Offering URL shortening with detailed analytics to assist experts and users.

 

4. Google Calendar Integration

For experts who sync their Google Calendar with Lnk8, the following applies:

• Purpose of Calendar Sync: This integration allows customers visiting an expert's profile to view appointment availability and book directly, streamlining the scheduling process.
• Data Access and Privacy: Lnk8 only accesses the necessary availability information to show open slots for booking. We do not access, modify, or store any personal events or other private calendar details.
• Retention and Deletion of Google Calendar Data: Lnk8 does not retain any personal calendar data. Availability data is used temporarily during the booking session and is not stored permanently. If an expert disconnects their Google Calendar from Lnk8, access permissions are immediately revoked, and any cached data is removed from our systems.
• Compliance with Google Policies: Our use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use Requirements.

 

4.1 Limited Use Requirements Compliance

Lnk8 adheres strictly to Google’s Limited Use Requirements to protect your data:

• Limited Access and Use: Lnk8 only accesses calendar data essential to display availability and facilitate appointment bookings.
• Prohibition on Personalisation and Advertising: We do not use Google Calendar data for personalisation or advertising purposes. All data usage is solely for functional purposes to enhance user experience.
• Data Storage and Security: Lnk8 implements robust security protocols to prevent unauthorised access and securely manage the temporary data used for scheduling, adhering to industry-standard data protection practices.
• Revocation of Access: Users retain control over connected accounts. Upon disconnection, Lnk8 immediately revokes all access to Google Calendar data and purges any cached availability information from our systems.

Lnk8 only accesses Google Calendar data necessary to show availability for booking purposes, and we do not store or retain any specific event details or personal calendar information on our platform. Availability data retrieved from Google Calendar is used temporarily during the booking session and is not retained after the session ends.

 

5. Disclosure of Information

We do not sell, rent, or trade your personal information. However, we may share data under these circumstances:

• Service Providers: We may share data with third-party vendors for operational support, ensuring they comply with confidentiality requirements.
• Legal Requirements: We may disclose information if required by law or to protect the rights, safety, and property of Lnk8, our users, and the public.

 

6. Data Security

We employ security measures to protect personal information from misuse, interference, and unauthorised access. Although no electronic storage or transmission is entirely secure, we strive to maintain a high standard of security.

 

7. Access and Correction

You have the right to access and correct personal information if it is inaccurate or out of date. Contact us at [email protected] to request access or updates.

 

8. Third-Party Links

Our platform may contain links to external websites. These sites are not governed by this Privacy Policy, and we encourage you to review their privacy policies separately.

 

9. Changes to This Policy

We may update our Privacy Policy periodically. Significant changes will be communicated via email or platform notifications, and continued platform use will signify your acceptance of the updated policy.

 

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

 

Lnk8 Pty Ltd
Sydney
Contact: [email protected]